FAQs
Find quick answers to the most common questions about our services
- How to Enable and Disable Auto-Tagging
- How many tags can a User assign to a call?
- How do I create a group?
- How to assign Groups for inbound or outbound calls?
- How do I add a new user?
- How to create Inquiries?
- How do I create lists in the phonebook?
- What is call filtering and how do I use it?
- How do I create Conferences?
- How many tags can an Admin create?
- How do I deactivate a user?
🔌 Integrations
⚙️ Accounts
💬 Messaging
💳 Payments
- Who can add a new payment method to the account ?
- Who can generate an Invoice?
- What is the Receipt Voucher?
- Can I still use the Pay Now option if my account is suspended?
- Who can use the Pay Now option?
- Who can update the Billing Details?
- Why generate invoices for prepaid accounts?
- Who can access Balance Details?
- What happens if payment fails for prepaid accounts?
- What happens if the threshold is reached?
- Who can generate a Receipt Voucher?
- Who can generate a Statement of Account?
- What is SOA - Statement of Account?
- What is the Pay Now option?
- What is the Balance Details page?
📞 Voice
- What if the callee doesn't pick up an internal call?
- How long are call recordings stored in Maqsam?
- Can I transfer a call to multiple agents or departments at the same time?
- Can I transfer the call and have the chance to explain the case to my colleague?
- Is there a limit to the size of the recordings I can have on my account?
- Can I share call recordings with other team members?
- How to add contacts to Phonebook in Maqsam?
- How to set a priority contact in Phonebook?
- Will internal calls have recordings?
- Can I turn off internal calls for specific users?
- Can I limit the duration of internal calls?
- Can I add tags to calls made long time ago?
- Can I filter calls that don't have a tag?
- What is the Calls Page?
- What information can I find on the Calls Page?
- How to access call Auto-Tags for Calls Page?
- Can I remove Auto-Tags?
- How to filter calls?
- How to access call Auto-Tags from the Show Page?
- How to edit tags?
- How to activate the Call Tagging feature?
- How do I set a default phone number for calling in Pipedrive?
- How do I enable internal calls for my account?
- Can I transfer a call to an external phone number using Maqsam?
- Do I need any special equipment to use the Dialer?
- Can I have multiple numbers on the same account and use them from the same dialer?
- Can I specify different ACW time for both inbound and outbound calls?
- Is there any additional cost associated with using internal calls?