---
title: Can I specify different ACW time for both inbound and outbound calls?
description: Learn how to configure After Call Work (ACW) in Maqsam. Follow our guide to set custom wrap-up times for inbound and outbound calls separately.
---

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# Can I specify different ACW time for both inbound and outbound calls?

#### Yes, you can choose the time needed for each type of call as needed for your agents.

To configure ACW settings, follow these steps:

- **Step 1:** Log in to your Maqsam account using your username and password for an admin account.
- **Step 2:** Click on **Settings** from the drop down menu of your profile.
- **Step 3:** Under **Settings**, select **General**.
- **Step 4:** Scroll down, you can customize the ACW time for outbound or inbound calls separately according to your preference.

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