Stage 1: Creating the group
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Step 1: Log in to your Maqsam Portal Admin Account using your Username and Password.
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Step 2: Go to Groups tab.
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Step 3: Click on + New Group.
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Step 4: Choose the name of the group and Save.
Stage 2: Adding agents to a group
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Step 1: Go to Users tab.
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Step 2: Click on the three dots next to the agent that you want to add to a specific group.
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Step 3: Choose Edit.
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Step 4: Scroll down the tab to Groups.
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Step 5: Choose the groups you want to add the agent to and Save.