How do I create a group?

• Step 1: Log in to your Maqsam Portal Admin Account using your Username and Password.

• Step 2:  Go to Groups tab.

• Step 3: Click on + New Group.

• Step 4: Choose the name of the group and Save. 

Stage 2: Adding agents to a group

• Step 1: Go to Users tab.

• Step 2: Click on the three dots next to the agent that you want to add to a specific group.

• Step 3: Choose Edit.

• Step 4: Scroll down the tab to Groups.

• Step 5: Choose the groups you want to add the agent to and Save.