By deactivating a user, it will be move to the “Inactive” tab of the Users page. If the user was an agent’s account, you will no longer be charged on it. You can deactivate a user from your account by following the below steps:
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Go to User’s page
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Click on the three dots next to the user you want to deactivate
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Click “Deactivate”
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Click “Confirm”
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The user will be moved to the “Inactive” tab.