---
title: Voice | Welcome to Maqsam
description: Learn how Maqsam Voice features and virtual phone numbers help improve call center performance worldwide
---
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- [العربية](https://support.maqsam.com/ar/المكالمات-الصوتية)
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Welcome to Maqsam
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1. [Welcome to Maqsam](https://support.maqsam.com/)
2. [Voice](https://support.maqsam.com/voice)
# Voice
Learn how Maqsam Voice features and virtual phone numbers help improve call center performance worldwide
## 🔀 IVR Builder
- [IVR Builder Overview](https://support.maqsam.com/ivr-builder-overview)
- [Forwarding Calls to Phone Numbers (External Numbers)](https://support.maqsam.com/forwarding-calls-to-external-phone-numbers)
- [Forwarding Calls to Agents or Groups](https://support.maqsam.com/forwarding-calls-to-agents-or-groups)
- [Working Hours Step](https://support.maqsam.com/working-hours-step)
- [Webhook Step](https://support.maqsam.com/webhook-step)
- [Voicemail Step](https://support.maqsam.com/voicemail-step)
- [Messaging Step](https://support.maqsam.com/messaging-step)
- [Set Flag Step](https://support.maqsam.com/set-flag-step)
- [Sound File Step](https://support.maqsam.com/sound-file-step)
- [Menu Step](https://support.maqsam.com/menu-step)
- [Rule-Based Routing](https://support.maqsam.com/rule-based-routing)
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## 📞 All Voice Features
- [Unserviced Calls](https://support.maqsam.com/unserviced-calls)
- [Internal Calls](https://support.maqsam.com/internal-calls)
- [How to Use the Campaigns Feature](https://support.maqsam.com/how-to-use-the-campaigns-feature)
- [Call Transfers](https://support.maqsam.com/call-transfers)
- [Call Tagging](https://support.maqsam.com/call-tagging)
- [Call Recordings](https://support.maqsam.com/call-recordings)
- [Call Notes Feature](https://support.maqsam.com/call-notes-feature)
- [After Call Work (ACW) in Maqsam](https://support.maqsam.com/after-call-work-acw-in-maqsam)
- [Dialer Health Check Guide](https://support.maqsam.com/dialer-health-check-guide)
- [Agent States](https://support.maqsam.com/agent-states)
- [How to Stop Your Dialer from Going Inactive](https://support.maqsam.com/how-to-stop-your-dialer-from-going-inactive)
- [Status of The Calls](https://support.maqsam.com/status-of-the-calls)
- [Conferences API](https://support.maqsam.com/conferences-api)
- [Inquiries API](https://support.maqsam.com/inquiries-api-)
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- [Getting Started](https://support.maqsam.com/getting-started)
- [Administration](https://support.maqsam.com/administration#main-content)
- [💳 Billing & Payments](https://support.maqsam.com/administration#billing-payments)
- [⚙️ Account Settings](https://support.maqsam.com/administration#️-account-settings)
- [Voice](https://support.maqsam.com/voice#main-content)
- [🔀 IVR Builder](https://support.maqsam.com/voice#ivr-builder)
- [📞 All Voice Features](https://support.maqsam.com/voice#all-voice-features)
- [Messaging](https://support.maqsam.com/messaging#main-content)
- [💬 WhatsApp](https://support.maqsam.com/messaging#whatsapp)
- [Integrations](https://support.maqsam.com/integrations#main-content)
- [🔌 HubSpot Integration](https://support.maqsam.com/integrations#hubspot-integration)
- [🔌 Pipedrive Integration](https://support.maqsam.com/integrations#pipedrive-integration)
- [🔌 Intercom Integrtion](https://support.maqsam.com/integrations#intercom-integrtion)
- [🔌 Zendesk Integration](https://support.maqsam.com/integrations#zendesk-integration)
- [🔌 FreshDesk Integration](https://support.maqsam.com/integrations#freshdesk-integration)
- [🔌 Salesloft Integration](https://support.maqsam.com/integrations#salesloft-integration)
- [🔌 Salesforce Integration](https://support.maqsam.com/integrations#salesforce-integration)
- [🔌 Zoho Phonebridge Integration](https://support.maqsam.com/integrations#zoho-phonebridge-integration)
- [Artificial Intelligence](https://support.maqsam.com/artificial-intelligence#main-content)
- [AI Agent Studio](https://support.maqsam.com/artificial-intelligence#ai-agent-studio)
- [Reports](https://support.maqsam.com/reports)
- [Legal & Compliance](https://support.maqsam.com/legal-compliance)
- [FAQs](https://support.maqsam.com/faqs#main-content)
- [🔌 Integrations](https://support.maqsam.com/faqs#integrations)
- [⚙️ Accounts](https://support.maqsam.com/faqs#️-accounts)
- [💬 Messaging](https://support.maqsam.com/faqs#messaging)
- [💳 Payments](https://support.maqsam.com/faqs#payments)
- [📞 Voice](https://support.maqsam.com/faqs#voice)
- [✅ Troubleshooting](https://support.maqsam.com/faqs#troubleshooting)
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