---
title: Can I turn off internal calls for specific users?
description: Learn how to turn off internal calls for specific users. Follow our guide to modify user roles and update telephony permissions in the Maqsam portal.
---

[Skip to content](https://support.maqsam.com/can-i-turn-off-internal-calls-for-specific-users#main-content)

- [English](https://support.maqsam.com/can-i-turn-off-internal-calls-for-specific-users)
- [العربية](https://support.maqsam.com/ar/can-i-turn-off-internal-calls-for-specific-users)

English

Show submenu for translations

[![maqsam](https://support.maqsam.com/hs-fs/hubfs/maqsam-logo-en-1.png?width=170&height=40&name=maqsam-logo-en-1.png)](https://support.maqsam.com?hsLang=en)

Open main navigation

Close main navigation

- - [English](https://support.maqsam.com/can-i-turn-off-internal-calls-for-specific-users)
    - [العربية](https://support.maqsam.com/ar/can-i-turn-off-internal-calls-for-specific-users)

  English
  
  Show submenu for translations

 Welcome to Maqsam

- There are no suggestions because the search field is empty.

1. [Welcome to Maqsam](https://support.maqsam.com/?hsLang=en)
2. [FAQs](https://support.maqsam.com/faqs?hsLang=en)
3. [📞 Voice](https://support.maqsam.com/faqs?hsLang=en#voice)

# Can I turn off internal calls for specific users?

Yes, admins can enable or disable this feature per role. It can be turned off for specific users by updating the permissions of their role.

To disable internal calls for a specific role:

1. Log in to the Maqsam portal as an administrator.
2. Navigate to Account Settings and select User Roles.
3. Choose the role you want to modify.
4. Uncheck the "Internal Calls" box under the Telephony section.

``

- [Getting Started](https://support.maqsam.com/getting-started?hsLang=en)
- [Administration](https://support.maqsam.com/administration?hsLang=en#main-content)

    - [💳 Billing & Payments](https://support.maqsam.com/administration?hsLang=en#billing-payments)
    - [⚙️ Account Settings](https://support.maqsam.com/administration?hsLang=en#%EF%B8%8F-account-settings)
- [Voice](https://support.maqsam.com/voice?hsLang=en#main-content)

    - [🔀 IVR Builder](https://support.maqsam.com/voice?hsLang=en#ivr-builder)
    - [📞 All Voice Features](https://support.maqsam.com/voice?hsLang=en#all-voice-features)
- [Messaging](https://support.maqsam.com/messaging?hsLang=en#main-content)

    - [💬 WhatsApp](https://support.maqsam.com/messaging?hsLang=en#whatsapp)
- [Integrations](https://support.maqsam.com/integrations?hsLang=en#main-content)

    - [🔌 HubSpot Integration](https://support.maqsam.com/integrations?hsLang=en#hubspot-integration)
    - [🔌 Pipedrive Integration](https://support.maqsam.com/integrations?hsLang=en#pipedrive-integration)
    - [🔌 Intercom Integrtion](https://support.maqsam.com/integrations?hsLang=en#intercom-integrtion)
    - [🔌 Zendesk Integration](https://support.maqsam.com/integrations?hsLang=en#zendesk-integration)
    - [🔌 FreshDesk Integration](https://support.maqsam.com/integrations?hsLang=en#freshdesk-integration)
    - [🔌 Salesloft Integration](https://support.maqsam.com/integrations?hsLang=en#salesloft-integration)
    - [🔌 Salesforce Integration](https://support.maqsam.com/integrations?hsLang=en#salesforce-integration)
    - [🔌 Zoho Phonebridge Integration](https://support.maqsam.com/integrations?hsLang=en#zoho-phonebridge-integration)
- [Artificial Intelligence](https://support.maqsam.com/artificial-intelligence?hsLang=en#main-content)

    - [AI Agent Studio](https://support.maqsam.com/artificial-intelligence?hsLang=en#ai-agent-studio)
- [Reports](https://support.maqsam.com/reports?hsLang=en)
- [Legal & Compliance](https://support.maqsam.com/legal-compliance?hsLang=en)
- [FAQs](https://support.maqsam.com/faqs?hsLang=en#main-content)

    - [🔌 Integrations](https://support.maqsam.com/faqs?hsLang=en#integrations)
    - [⚙️ Accounts](https://support.maqsam.com/faqs?hsLang=en#%EF%B8%8F-accounts)
    - [💬 Messaging](https://support.maqsam.com/faqs?hsLang=en#messaging)
    - [💳 Payments](https://support.maqsam.com/faqs?hsLang=en#payments)
    - [📞 Voice](https://support.maqsam.com/faqs?hsLang=en#voice)
    - [✅ Troubleshooting](https://support.maqsam.com/faqs?hsLang=en#troubleshooting)

[![maqsam](https://support.maqsam.com/hs-fs/hubfs/maqsam-logo-en-1.png?width=170&height=40&name=maqsam-logo-en-1.png "maqsam")](https://maqsam.com/)

<https://www.instagram.com/maqsamhq/> <https://www.facebook.com/maqsamhq/> <https://twitter.com/maqsamhq> <https://www.linkedin.com/company/maqsamhq/> <https://www.youtube.com/@maqsamhq?si=_3jk9TLGhkzI7FLm> <https://www.tiktok.com/@maqsamhq>

Copyright © 2026, Maqsam