What information can I find on the Calls Page?
Under this tab, you can find all calls performed in the system historically from the beginning of time up until the viewing moment, where all calls can be viewed, listened back to, or downloaded.
You can also find information related to the calls, such as;
- Call ID.
- Agents.
- Start time.
- State.
- Waiting time.
Handling time. - Duration.
- Caller.
- Callee.
- Inputs.
- And recordings.
Related Articles
What is the Calls Page?
The Calls Page in Maqsam allows you to view and manage your call history, recordings, call tags and other call-related data. You can view, listen to, or download all calls, as well as filter calls based on various attributes.
What is call filtering and how do I use it?
Call filtering is an option that allows you to find a certain call or group of calls easily, without having to search through all the call history to find it. To use call filtering, simply access the Calls Page, click on the "Filter" option, and ...
How do I enable internal calls for my account?
In order to activate the internal calls feature, an Admin of the Account needs to enable internal calls for the Agents, with the following steps. Step 1: Login to your Maqsam Portal Account using Username and Password. Step 2: Makes sure internal ...
Can I turn off internal calls for specific users?
Yes, admins can enable or disable this feature per role. It can be turned off for specific users by updating the permissions of their role. To disable internal calls for a specific role: Log in to the Maqsam portal as an administrator. Navigate to ...
Can I limit the duration of internal calls?
Step 1: Login to your Maqsam Portal Account using Username and Password. Step 2: As an Admin for the Account, Click Settings Step 3: Under General Settings, Scroll down for the option Internal calls timeout (seconds). Where you will be able to adjust ...