How do I enable internal calls for my account?

In order to activate the internal calls feature, an Admin of the Account needs to enable internal calls for the Agents, with the following steps.

Step 1: Login to your Maqsam Portal Account using Username and Password.

Step 2: Makes sure internal calls is allowed on your account by contacting Maqsam Support.

Step 3: As an Admin for the Account, Click Users tab.

Step 4: Scroll for the Internal column toggle button to enable it for users who you wish to allow to use internal calls.

Step 5: Scroll up for the Users tab and look for the Agents name that you would like to enable the internal calls to.

Step 6: Click the toggle button to enable the internal calls for the user agents.

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Can I limit the duration of internal calls?
Step 1: Login to your Maqsam Portal Account using Username and Password. Step 2: As an Admin for the Account, Click Settings Step 3: Under General Settings, Scroll down for the option Internal calls timeout (seconds). Where you will be able to adjust ...
Can I turn off internal calls for specific users?
Yes, admins can enable or disable this feature per user. It can be turned off for specific users under the user page, and it has an option under the agent default. Step 1: Login to Maqsam portal with an Admin account Step 2: Navigate to Users tab ...
Will internal calls have recordings?
No, internal calls are not recorded.
What if the callee doesn't pick up an internal call?
In this case, the internal call will be logged as "No Answer." and will be filtered in the Calls Page under "No Answer" internal state. Step 1: Navigate to Calls Page Step 2: Click Filter Step 3: Under Internal State click "No Answer" Step 4: Click ...
Is there any additional cost associated with using internal calls?
No, this feature is free of charge.

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