Can I limit the duration of internal calls?

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• Will internal calls have recordings?

  No, internal calls are not recorded.

• How do I enable internal calls for my account?

  In order to activate the internal calls feature, an Admin of the Account needs to enable internal calls for the Agents, with the following steps. Step 1: Login to your Maqsam Portal Account using Username and Password. Step 2: Makes sure internal ...

• Can I turn off internal calls for specific users?

  Yes, admins can enable or disable this feature per role. It can be turned off for specific users by updating the permissions of their role. To disable internal calls for a specific role: Log in to the Maqsam portal as an administrator. Navigate to ...

• What if the callee doesn't pick up an internal call?

  In this case, the internal call will be logged as "No Answer." and will be filtered in the Calls Page under "No Answer" internal state. Step 1: Navigate to Calls Page Step 2: Click Filter Step 3: Under Internal State click "No Answer" Step 4: Click ...

• Is there any additional cost associated with using internal calls?

  No, this feature is free of charge.