What is call filtering and how do I use it?

Call filtering is an option that allows you to find a certain call or group of calls easily, without having to search through all the call history to find it.

To use call filtering, simply access the Calls Page, click on the "Filter" option, and enter the search criteria you want to use.

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• What is the Calls Page?

  The Calls Page in Maqsam allows you to view and manage your call history, recordings, call tags and other call-related data. You can view, listen to, or download all calls, as well as filter calls based on various attributes.

• What information can I find on the Calls Page?

  Under this tab, you can find all calls performed in the system historically from the beginning of time up until the viewing moment, where all calls can be viewed, listened back to, or downloaded. You can also find information related to the calls, ...

• How to filter calls?

  Navigate to Calls page and click the Filter button to the right of the page. Filter: The filter option allows admins and agents to find calls based on call properties and metrics mentioned above in addition to tags and call states such as; Call type, ...

• How do I enable internal calls for my account?

  In order to activate the internal calls feature, an Admin of the Account needs to enable internal calls for the Agents, with the following steps. Step 1: Login to your Maqsam Portal Account using Username and Password. Step 2: Makes sure internal ...

• What if the callee doesn't pick up an internal call?

  In this case, the internal call will be logged as "No Answer." and will be filtered in the Calls Page under "No Answer" internal state. Step 1: Navigate to Calls Page Step 2: Click Filter Step 3: Under Internal State click "No Answer" Step 4: Click ...