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Call Transfers
Call transfers in call centers involve the process of redirecting a customer's call from one agent to another to ensure effective assistance and resolution of their needs. It allows for the efficient allocation of resources and expertise, enabling a ...
After Call Work (ACW)
After Call Work (ACW) refers to the time that an agent spends after a call has ended to complete any necessary tasks or notes related to the call. ACW is a feature that allows agents to complete their tasks without having to worry about receiving a ...
Internal Calls
Internal calls are direct user-to-user calls used by the company to make communication easy across departments or across borders if the company has offices in more than one country. Internal Calls Details Admins can request to have this feature ...
How to Stop Your Dialer from Going Inactive
By default, Google Chrome and Microsoft Edge browsers automatically place inactive tabs into a sleep state after one hour of inactivity, suspending all activities for those tabs. If the Maqsam Dialer tab enters this inactive state, it may disrupt ...
Status of The Calls
You can filter for the calls by their types or states by going to calls page and clicking on “Filter”. Below are the meanings of the calls states. Filter based on Type Inbound Calls Outbound Calls Campaign Calls: Calls done through the campaign API. ...