Dialer Health Check Guide

Dialer Health Check Guide

The Dialer Health Status system monitors your audio quality and internet connection in real time, providing instant feedback to help you maintain high call quality. It focuses on two key areas: Audio Quality and Internet Connection. 


This guide explains what each status means and the actions you can take to resolve any issues. 


🎧 Audio Quality Statuses

The system evaluates the audio input from your microphone and categorizes it into one of the following statuses:

  • Good: Normal audio levels are detected. No action needed.

  • Fair: Low audio levels are detected. Check your microphone to ensure it’s functioning properly.

  • Poor: No audio is detected. This may be caused by: 

    • Silence from your side. 

    • A problem with the microphone device.

    • Missing mic permission in the browser.


πŸ“Ά Internet Connection Statuses

The system also monitors your internet connection and displays one of the following statuses:

  • Stable: Your internet connection is strong and consistent. No action needed.

  • Unstable: Your internet connection is weak or fluctuating. Check your internet to improve stability.

  • No Internet: No internet connection is detected. Check and reconnect to the internet immediately.


βœ… Health Check Messages

Below are the possible messages to appear and actions you should take when encountering any of them:


Message
Recommended Action

Voice unclear, check mic!
No audio detected, check mic!

βœ… Check your microphone device and cables.
βœ… Ensure microphone permissions are enabled in the dialer browser.

Internet unstable, check your connection!
No Internet, check your connection!


βœ… Check your internet connection.
βœ… Run a speed test at speed.cloudflare.com to make sure your internet is working properly.


πŸ’¬Need help?

If the issue persists after trying the above steps, reach out anytime at support@maqsam.com for further assistance. 

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