Internal Calls

Internal Calls

Internal calls are direct user-to-user calls used by the company to make communication easy across departments or across borders if the company has offices in more than one country.

Internal Calls Details

  1. Admins can request to have this feature disabled for their account from Maqsam support.
  2. Admins will have the ability to limit the duration of internal calls as it is unlimited by default.
  3. Admins can filter internal calls from the Calls Page under filtration properties.
  4. The status of the user who is engaged in an internal call will be set as a busy status as a regular call, the user will not be able to receive any inbound call if the user (agent) is in this status.

How To Enable Internal Calls

In order to activate the internal calls feature, an Admin of the Account needs to enable internal calls for the Agents, with the following steps.
Step 1: Login to your Maqsam Portal Account using Username and Password.
Step 2: Makes sure internal calls is allowed on your account by contacting Maqsam Support.
Step 3: As an Admin for the Account, Click Users tab.
Step 4: Scroll for the Internal column toggle button to enable it for users who you wish to allow to use internal calls.

Step 5: Scroll up for the Users tab and look for the Agents name that you would like to enable the internal calls to. 
Step 6: Click the toggle button to enable the internal calls for the user agents.

How To Limit The Duration for Internal Calls

Step 1: Login to your Maqsam Portal Account using Username and Password.
Step 2: As an Admin for the Account, Click Settings
Step 3: Under General Settings, Scroll down for the option Internal calls timeout (seconds). Where you will be able to adjust the timeout to your preference, or toggle button to disable timeout

Step 4: Click Update to save the changes.


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