Recent Articles
IVR: Rule-Based Routing
? Overview The Rule-Based Routing step directs incoming calls to the agents based on specific criteria, such as the caller's phone number or their status in the system's phonebook, enabling customized call flows. ? Rules ↩️ Routing Criteria Calls ...
IVR: Menu Step
? Overview The Menu Step is an interactive decision point in the IVR call flow, presenting callers with audio-prompted options and routing calls based on their keypad input. Example: A welcome message like "For sales, press 1; for support, press 2" ...
IVR: Sound File Step
? Upload or select a file from the library The Sound File Step plays an audio file during an IVR call flow, such as a greeting, announcement, or instructional message, before proceeding to the next configured step. ⚙️ Configuration ? Sound File ...
How to Find My Organization Name?
When logging into Maqsam, you will be asked to enter your Organization Name. This is the unique identifier for your company or team’s account on Maqsam and you’ll need it every time you log in. Entering it correctly is essential to accessing your ...
IVR: Set Flag Step
? Overview The Set Flag Step assigns a custom state to a call, overriding the default call state based on the configured flag. This helps with tailored call tracking and reporting. Example: Change the state of unanswered calls from "abandoned" to ...