Recent Articles
How to Set Your Organization Name
We’re introducing a new login experience to enhance security and make account access easier. As part of this update, all account owners need to set an Organization Name. Soon, this name will be required for all users associated with your account when ...
How to reset the password?
If you forgot your Maqsam password or having trouble logging in, please follow these steps to reset it: Step 1: Go to Maqsam's portal and click on "Forgot password?" OR use this link directly: https://portal.maqsam.com/en/passwords/new. Step 2: Enter ...
Conversations Auto-Assignment Feature Guide
The Auto-Assignment feature helps your team save time by automatically routing incoming WhatsApp messages to online agents in real time – reducing manual work and speeding up response times. Online agents are the users who have the WhatsApp ...
Dialer Health Check Guide
The Dialer Health Status system monitors your audio quality and internet connection in real time, providing instant feedback to help you maintain high call quality. It focuses on two key areas: Audio Quality and Internet Connection. This guide ...
Dashboard Call Metrics
Welcome to Maqsam’s portal! This page is where you can have an analytical overview over your activities through navigating the charts and widgets that are listed in the dashboard. Available Metrics on the Dashboard ? Filters At the top of your ...