Maqsam Voice AI Agent
The Maqsam Voice AI Agent is a Generative AI-powered voice assistant that understands natural language, responds like a human, and adapts to different conversation styles. The Voice AI Agent is designed to improve customer interactions, streamline communication, and reduce operational costs by responding automatically and naturally while still following your business guidelines and knowledge base.
๐ค About the Voice AI Agent
๐ Languages and Accents Supported by Voice AI Agent
Supports English and Arabic languages.
Accurately understands GCC, Levantine, and Egyptian accents.
Understands conversations where Arabic is mixed with English words.
An Arabic neutral tone or a Saudi dialect can be selected for the agentโs voice.
More dialect options are coming soon.
๐ฌ Is there a chatbot version of the Voice AI Agent?
Currently, only the voice version is available. However, Suggested Replies are available on our WhatsApp offering.
โ Capabilities
These are the current capabilities of the Maqsam Voice AI Agent:
Handles inbound calls and outbound calls
Answers common questions about your business
Detects irrelevant or off-topic queries
Escalates to a human agent when needed
โ๏ธ Setup and Settings
How is the Voice AI Agent configured?
Currently, the setup is service-based. Our team handles the configuration for you once you share your FAQs and Knowledge Base.
How do I provide the AI Agent with my company information?
You can share your company information in various formats whether through documents (pdf, docx, .xlsx and others) or even links on your website.
Can I choose the AI Agentโs voice?
Yes! We have two available options that you can choose from; a male and a female voice.
How can I monitor and listen to the AI Agent calls?
You can view calls on the Live and Calls pages of your Maqsam Portal.
Can the AI Agent be interrupted during calls?
Yes! You can choose whether to allow customer interruptions during conversations with the AI Agent.
Can the Maqsam AI Agent take actions?
We have a beta version and weโre actively working on expanding it to handle more advanced workflows, such as checking order status, scheduling appointments, processing payments, following up with customers, and more.
๐ Integration and Support
Can I integrate third-party AI agents within my Maqsam account?
Yes, we support integrating third-party voice agents for inbound and outbound calls, giving you the flexibility to choose your preferred AI Agent.
How can I integrate my own AI Agent with Maqsam?
We support WebSocket integrations and have native support with ElevenLabs, Vapi and others. Contact us for details on third-party integrations and integration process.
Who do I contact for issues or setup requests?
Please reach out to our support team at support@maqsam.com for assistance with setup, configuration, or troubleshooting.
๐ฐ Pricing
Pricing is based on a per-minute rate for any AI Agent. This is charged on top of your existing outbound and inbound call rates. Please reach out to our team at support@maqsam.com to learn more details on pricing.
โน๏ธ No setup fees.
๐ Test the Voice AI Agent
Experience the Voice AI Agent by calling one of our demo numbers:
๐ธ๐ฆ KSA: +966115201625
๐ธ๐ฆ KSA (Toll-Free): +9668001110878
๐ถ๐ฆ Qatar: +97444301197
๐ฆ๐ช UAE: +97144396212
๐ฏ๐ด Jordan: +962795087430
๐ฎ๐ถ Iraq: +964662103142
๐ง๐ญ Bahrain: +97313304406
You can also request a trial account with trial minutes to test the AI Agent using your own FAQs and knowledge base.โ
Related Articles
Agent States
Maqsam provides a set of agent states to log and monitor agent activity in real time from the Live Page: Available – Agent is ready to take calls. Busy – Agent is currently on a call. Away – Agent is temporarily away from their workstation. Absent – ...How to Use the Campaigns Feature
The Campaigns feature allows you to automate outgoing calls to a large audience, saving time and maximizing reach. This article outlines how to create, manage, and provide the necessary details for setting up a campaign. How Campaigns Work ...Call Transfers
Call transfers in call centers involve the process of redirecting a customer's call from one agent to another to ensure effective assistance and resolution of their needs. It allows for the efficient allocation of resources and expertise, enabling a ...After Call Work (ACW)
After Call Work (ACW) refers to the time that an agent spends after a call has ended to complete any necessary tasks or notes related to the call. ACW is a feature that allows agents to complete their tasks without having to worry about receiving a ...Internal Calls
Internal calls are direct user-to-user calls used by the company to make communication easy across departments or across borders if the company has offices in more than one country. Internal Calls Details Admins can request to have this feature ...