How to Check Call Summary

Method one

Step 1: Log in to Maqsam and click on the Calls tab.

Step 2: Scroll to the call you want to check.

Step 3: You will notice a new icon on the right of the recording.

Step 4: Once you click the new transcription button the row will expand to show you the call summary.

Step 5: You can then copy, translate, or rate the summary you selected

Method two

Step 1: Login to Maqsam and click on the Calls tab.

Step 2: Scroll to the call you want to check.

Step 3: Click on the call ID you want to check

Step 4: You will be redirected to the call details page with summary

Step 5: You can then copy, translate, or rate the summary you selected

How to Read Call Transcription

• Step 1: once you reach the call summary, click the Transcription button

• Step 2: You will be directed to the call transcription page, with full call dialogue 

• Step 3: Here you can search for any word in the transcription or download it
  

How to Search for a keyword Within a Call 

Step 1: Log in to Maqsam and click on the Calls tab.

Step 2: Click on filter, and find the keyword lookup field

Step 3: Type the keyword you want to search for

Note: You can search for multiple keywords using AND/OR operator

Step 4: The filtered result will show up based on the keyword you chose then a red bubble with  number will show the frequency of the keyword with the call

Step 5: You can click the red bubble to see the timestamp of the occurrence of each keyword

How to Create a Keyword Alerts

Step 1: Log in to Maqsam and click on the Settings tab.

Step 2: Under Account Settings, you will find Keyword Alerts, click on it.

Step 3: Create a new alert by clicking on the New Alert button

Step 4: Setup the alert based on your need

Note: You can search for multiple keywords using AND/OR operator

Step 5: Save the report