Call Sentiment Feature

Our AI-powered call sentiment analysis evaluates customer service calls to detect satisfaction levels. Advanced natural language processing determines sentiment and categorizes calls as positive, negative, or neutral.

How to Check Call Sentiment

Call Sentiment can be found in the following placements:

There is a column in the call log page that shows each call sentiment

For multiple recording calls, you can find the sentiment on the call detail page for each recording

How to filter Calls by Sentiment

Step 1: Log in to Maqsam and click on the Calls tab.

Step 2: Click on the filter, and find the sentiment field

Step 3: Select the sentiment you want to filter for

Step 4: The filtered result will show up based on the sentiment you chose

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