The manual process of tagging and categorizing each call can be time-consuming and prone to human error. In order to streamline and improve the process for agents, resulting in enhanced efficiency and customer service, we introduce the auto-tagging feature. Using AI, the feature will automatically add tags to calls based on the call context so that it can help in providing accurate insights and analytics as well as saving agents time. 

Call Transcription feature should be enabled. 

Have active tags defined in account settings under call tags section. 

Step 1: Log in to Maqsam and click on the ‘Calls’ tab.

Step 2: Scroll to the call you want to check.

Step 3: Click on the  icon.

Step 4: Once you click on this button, the row will expand to show you the call tags.

Step 5: You can view the auto-tag added to the call withicon beside it.

Step 1: Log in to Maqsam and click on the ‘Calls’ tab.

Step 2: Scroll to the call you want to check.

Step3: Click on the call ID.

Step 4: Once you click on the call ID, you will be redirected to the call show page.

Step 5: You can view the auto-tag in call tags section with an iconbeside it.

Step 1: Log in to Maqsam as an admin.

Step 2: Click on the settings tab.

Step 3: Go to account settings.

Step 4: Click on ‘Auto-tagging enabled’ toggle to be switched to on or off. 

Step 5: Click on ‘Update’.