Can I transfer the call and have the chance to explain the case to my colleague?

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• Can I transfer a call to multiple agents or departments at the same time?

  No, you can only transfer a call to one agent or department at a time.

• Can I transfer a call to an external phone number using Maqsam?

  No, you can only transfer a call to one agent or department who are users on Maqsam.

• How long are call recordings stored in Maqsam?

  Call recordings are stored in Maqam indefinitely.

• Can I share call recordings with other team members?

  Yes, you can share call recordings with other team members by downloading the recording or providing them with access to the Maqsam portal.

• How to activate the Call Tagging feature?

  Step 1: In order to be able to assign call tags to calls an Admin user accounts should create Call Tags in Settings under General Step 2: Navigate to Call Tags and create tags. Step 3: Once tags are created Agents, Supervisors and Admins will be able ...