Can I transfer a call to an external phone number using Maqsam?

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• Can I transfer a call to multiple agents or departments at the same time?

  No, you can only transfer a call to one agent or department at a time.

• Can I transfer the call and have the chance to explain the case to my colleague?

  Yes, you can use our “Warm transfer” and have the chance to discuss with your colleague before finalizing the transfer.

• How long are call recordings stored in Maqsam?

  Call recordings are stored in Maqam indefinitely.

• Can I share call recordings with other team members?

  Yes, you can share call recordings with other team members by downloading the recording or providing them with access to the Maqsam portal.

• Can I have multiple numbers on the same account and use them from the same dialer?

  Yes, Maqsam provides numbers in more than 200 cities around the world and will be able to break down the borders between you and your clients no matter where they are located.