How to activate the Call Tagging feature?
Step 1: In order to be able to assign call tags to calls an Admin user accounts should create Call Tags in Settings under General Step 2: Navigate to Call Tags and create tags.
Step 3: Once tags are created Agents, Supervisors and Admins will be able to assign tags to their calls from Calls Page, Show Page and Dialer.
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How many tags can a User assign to a call?
Users can assign as many tags as needed to a single call, with no maximum limit.
How long are call recordings stored in Maqsam?
Call recordings are stored in Maqam indefinitely.
How to edit tags?
To edit tags from the Calls Page: Step 1: Navigate to “Calls” page from Portal Step 2: Click on the tag icon of the instance, and you will be able to add, remove and edit tags from the Calls Page, clicking on the call ID will allow you to edit the ...
Can I share call recordings with other team members?
Yes, you can share call recordings with other team members by downloading the recording or providing them with access to the Maqsam portal.
How many tags can an Admin create?
Admin and Supervisor user accounts are able to create as many tags as they need, its unlimited. How to Manage Call Tags Create New Tags Step 1 : Login to Maqsam Portal using Username and Password Step 2 : As an Admin or Supervisor navigate to ...