Can I transfer a call to multiple agents or departments at the same time?

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• Can I transfer a call to an external phone number using Maqsam?

  No, you can only transfer a call to one agent or department who are users on Maqsam.

• Can I transfer the call and have the chance to explain the case to my colleague?

  Yes, you can use our “Warm transfer” and have the chance to discuss with your colleague before finalizing the transfer.

• How to activate the Call Tagging feature?

  Step 1: In order to be able to assign call tags to calls an Admin user accounts should create Call Tags in Settings under General Step 2: Navigate to Call Tags and create tags. Step 3: Once tags are created Agents, Supervisors and Admins will be able ...

• Can I have multiple numbers on the same account and use them from the same dialer?

  Yes, Maqsam provides numbers in more than 200 cities around the world and will be able to break down the borders between you and your clients no matter where they are located.

• How long are call recordings stored in Maqsam?

  Call recordings are stored in Maqam indefinitely.