What happens if payment fails for prepaid accounts?
Failed payments are retried using the default added credit card every 24 hours for 3 consecutive times. Once successfully charged, the account will run normally and a Receipt Voucher will be sent.
Three failed attempts will risk the account getting suspended if the credit limit is reached. In order to recharge your account again, contact
support@maqsam.com as soon as possible to avoid account suspension.
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Why generate invoices for prepaid accounts?
As prepaid accounts pay consumption in advance, by the end of the month they are able to generate invoices for the amounts they have already paid for in order to understand the usage of the prepaid amounts.
Who can add a new payment method to the account ?
Only the account’s administrator can add a new payment method to the account. In order to Add a Payment Method, an Admin of the account should follow the following steps: Step 1: Log in to your Maqsam Portal Account using your Username and Password. ...
What happens if the threshold is reached?
Account threshold reach will trigger a payment top-up to your account active. Note that you will be notified once the threshold is reached, and the account admin can configure the threshold amount.
Who can update the Billing Details?
Only Maqsam Support team can amend or update the account billing details. Contact support@maqsam.com to update your billing details.
How many tags can an Admin create?
Admin and Supervisor user accounts are able to create as many tags as they need, its unlimited. How to Manage Call Tags Create New Tags Step 1 : Login to Maqsam Portal using Username and Password Step 2 : As an Admin or Supervisor navigate to ...