How to assign Groups for inbound or outbound calls?
In order to assign groups, kindly contact
support@maqsam.com informing them of the below information:
- Group name
- Maqsam number you want to assign the group to.
- Choose if you want to assign the number for inbound/outbound on the number.
Related Articles
How to filter calls?
Navigate to Calls page and click the Filter button to the right of the page. Filter: The filter option allows admins and agents to find calls based on call properties and metrics mentioned above in addition to tags and call states such as; Call type, ...
Can I specify different ACW time for both inbound and outbound calls?
Yes, you can choose the time needed for each type of call as needed for your agents. To configure ACW settings, follow these steps: Step 1: Log in to your Maqsam account using your username and password for an admin account. Step 2: Click on Settings ...
What is the Calls Page?
The Calls Page in Maqsam allows you to view and manage your call history, recordings, call tags and other call-related data. You can view, listen to, or download all calls, as well as filter calls based on various attributes.
Will internal calls have recordings?
No, internal calls are not recorded.
What information can I find on the Calls Page?
Under this tab, you can find all calls performed in the system historically from the beginning of time up until the viewing moment, where all calls can be viewed, listened back to, or downloaded. You can also find information related to the calls, ...