Can I specify different ACW time for both inbound and outbound calls?

Yes, you can choose the time needed for each type of call as needed for your agents.

To configure ACW settings, follow these steps:

Step 1: Log in to your Maqsam account using your username and password for an admin account.

Step 2: Click on Settings from the main page.

Step 3: Under Settings, select General.

Step 4: Scroll down, you can customize the ACW time for outbound or inbound calls separately according to your preference.

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