How many tags can a User assign to a call?

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• How to activate the Call Tagging feature?

  Step 1: In order to be able to assign call tags to calls an Admin user accounts should create Call Tags in Settings under General Step 2: Navigate to Call Tags and create tags. Step 3: Once tags are created Agents, Supervisors and Admins will be able ...

• How many tags can an Admin create?

  Admin and Supervisor user accounts are able to create as many tags as they need, its unlimited. How to Manage Call Tags Create New Tags Step 1 : Login to Maqsam Portal using Username and Password Step 2 : As an Admin or Supervisor navigate to ...

• How to edit tags?

  To edit tags from the Calls Page: Step 1: Navigate to “Calls” page from Portal Step 2: Click on the tag icon of the instance, and you will be able to add, remove and edit tags from the Calls Page, clicking on the call ID will allow you to edit the ...

• Can I add tags to calls made long time ago?

  Tags can be added, removed, or modified at any time, even for past calls.

• How to access call Auto-Tags from the Show Page?

  Step 1: Log in to Maqsam and click on the ‘Calls’ tab. Step 2: Scroll to the call you want to check. Step3: Click on the call ID. Step 4: Once you click on the call ID, you will be redirected to the call show page. Step 5: You can view the auto-tag ...