Can I add tags to calls made long time ago?

Tags can be added, removed, or modified retrospectively to any call record within the system

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• How to activate the Call Tagging feature?

  Step 1: In order to be able to assign call tags to calls an Admin user accounts should create Call Tags in Settings under General Step 2: Navigate to Call Tags and create tags. Step 3: Once tags are created Agents, Supervisors and Admins will be able ...

• How to edit tags?

  To edit tags from the Calls Page: Step 1: Navigate to “Calls” page from Portal Step 2: Click on the tag icon of the instance, and you will be able to add, remove and edit tags from the Calls Page, clicking on the call ID will allow you to edit the ...

• How to access call Auto-Tags for Calls Page?

  Step 1: Log in to Maqsam and click on the ‘Calls’ tab. Step 2: Scroll to the call you want to check. Step 3: Click on the icon. Step 4: Once you click on this button, the row will expand to show you the call tags. Step 5: You can view the auto-tag ...

• How many tags can a User assign to a call?

  Users can assign as many tags as needed to a single call, with no maximum limit.

• What is the Calls Page?

  The Calls Page in Maqsam allows you to view and manage your call history, recordings, call tags and other call-related data. You can view, listen to, or download all calls, as well as filter calls based on various attributes.