---
title: Menu Step
description: Learn how the IVR Menu Step presents audio options and routes callers based on keypad input, including keypress settings, finish key, and default actions.
---
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# Menu Step
## Learn more about the Menu Step in IVR, how it presents callers with options, and routes calls based on their keypad input.
### 🔍 **Overview of Menu Step**
The Menu Step is an interactive decision point in the IVR call flow, presenting callers with audio-prompted options and routing calls based on their keypad input.
**Example:** A welcome message like "For sales, press 1; for support, press 2" directs callers to the appropriate department.
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### ⚙️Menu Step Configurations
These are the configurations you will find in the Menu Step within the IVR Builder.
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#### **Number of Digits**
Specifies the exact number of digits expected from the caller. The IVR auto-proceeds after receiving the set number.
**Example**: For "Press 1 for Sales," set Number of Digits = 1; for "Press 30 for Support," set Number of Digits = 2.
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#### **Keypress Configuration**
- **Keypress:** The digit(s) the caller enters to decide the flow (e.g., 1, 2). Use "Add more keypress" for additional options.
- **Label:** A descriptive route name appearing on the canvas for clarity (e.g., "Sales").
- **Route:** The next IVR step for the keypress (e.g., "Sales\_Queue").
Example: Map Digit 1 to "Sales Team Queue," Digit 2 to "Support Menu."
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#### **Enable Default Action**
When toggled on, it routes callers to a fixed next step, bypassing keypress mappings and disabling Keypress configurations.
**Example**: Use for collecting data like phone numbers without routing to multiple paths.
💡 **Tip**: Configure the default next step in the "Next Steps" section.
---
#### **Finish Key**
Defines a key (e.g., # or \*) that signals the IVR to process the input immediately, ideal for multi-digit entries like account numbers or order IDs.
**Example**: For "Enter your order ID and press #," set Finish Key = #.
💡 **Tip**: Commonly used when the default action toggle is enabled.
📌 **Note**: Enabling the Finish Key disables the Number of Digits setting, as the IVR waits for the finish key input to proceed.
---
#### **Sound Files**
- **Menu Files:** The audio prompt listing options. Select from the library or upload a new file.
**Example**: "Welcome! For sales, press 1; for support, press 2."
- **Invalid Entry File:** Played when an unmapped key is pressed. Select from the library or upload a new .wav file.
**Example**: "Sorry, that option is invalid. Please try again."
📌 **Note**: If no Invalid Entry File is set, the IVR triggers the "Invalid Entry Next Step" without audio.
---
### ⏩ Next Steps
- **Timeout (Seconds)**: Duration the IVR waits for input before triggering the "No Input Next Step."
Example: A 10-second timeout repeats the menu or routes to the support team.
- **No Input Next Step**: Next step to be triggered if no input is received within the timeout period.
- **Invalid Entry Next Step**: Next step to be triggered after the caller enters invalid inputs (entries that don’t map with the configured keypress entries)
- **Default Next Step**: Next step to be triggered when the "Enable Default Action" toggle is on.
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