---
title: Zendesk Integration Guide
description: Learn how to integrate Maqsam with Zendesk install the Marketplace app authorize the integration and manage calls directly in Zendesk
---

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1. [Welcome to Maqsam](https://support.maqsam.com/?hsLang=en)
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3. [🔌 Zendesk Integration](https://support.maqsam.com/integrations?hsLang=en#zendesk-integration)

# Zendesk Integration Guide

## Learn how to integrate Maqsam with Zendesk using the Marketplace app to manage and log calls directly in Zendesk

 

**📹 Here's a quick video that walks you through setting up the Zendesk integration with Maqsam:**

<iframe width="256" height="144.64" src="https://www.youtube.com/embed/0I_zziq5tbo?feature=oembed" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" referrerpolicy="strict-origin-when-cross-origin" allowfullscreen title="Maqsam  - Zendesk Integration Guide  - English" style="position: absolute; top: 0px; left: 0px; width: 100%; height: 100%; border: none;"></iframe>

---

### ⚙️ How To Build the Integration

1. Sign in to your **Zendesk account** and navigate to the **Marketplace**.
2. Search for **Maqsam** **app** under **Keywords**.
3. Click on **Install**.
4. Once installed, select your **Zendesk** **account** from the drop-down menu and then click on **Install**.
5. You will be taken to another page where you can either enable or disable user and group role restriction. Select the most convenient settings then click on **Install**.
6. Click on **Apps** **and** **Integrations**, you will notice that **Maqsam** is added to your **installed apps**.
7. Now you will need to **authorize** **Zendesk** within your Maqsam account. An account admin is needed for this action.
8. Login to Maqsam **Portal** and navigate to the **Account Setting**s, and click on **Zendesk** under **Integrations**.
9. Add your **Domain**, your **API token** retrieved from Zendesk, and the **Default admin email**. Set the settings to your preferred settings, and click on **automatically assign users**. Then click on **Enable and Update**.

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