Integrations Guide
Salesloft Integration Guide
With Maqsam’s seamless integration with Salesloft, your team can access all customer call interactions and related information directly within the Salesloft interface. ? Why Integrate Centralized view of your customer interactions. Improved ...
Intercom Integration Guide
Installing Your Intercom Integration Step 1: Access Maqsam on Intercom AppStore. Step 2: Click on ‘Install Now’ button. You will then be redirected to Intercom Settings page in Maqsam. Step 3: Click on ‘Authorize Maqsam’, which will redirect you to ...
Salesforce Integration Guide
Part 1: Installing Maqsam CTI application Install our Salesforce CTI application from this link. Choose whether you want to install it either in Production or Sandbox. - Select install to Install for All Users. Part 2: Enable Salesforce integration ...
Pipedrive Integration Guide
In this guide, we will go over how Maqsam can be integrated with Pipedrive. Please be aware that the integration with Pipedrive can only be used on Internet Explorer as the Tel Link feature of Pipedrive can only be used on Internet Explorer. To ...
HubSpot Integration Guide
In this guide, we will go over how Maqsam can be integrated with HubSpot. To complete the integration, you will need an admin account on both HubSpot and Maqsam. Watch this quick video tutorial for an overview of how to build the integration between ...
Zendesk Integration Guide
In this guide, we will go over how Maqsam can be integrated with Zendesk. You will need to make sure that your agents are with the “Talk-Partner” Edition seats. How To Build the Integration Step 1: Sign in to your Zendesk account and navigate to the ...
FreshDesk Integration Guide
In this guide, we will go over how Maqsam can be integrated with Freshdesk to allow you and your team to have a seamless integration experience, and help move the bells and whistles of Maqsam to Freshdesk. How To Build the FreshDesk Integration ...
Zoho Phonebridge Guide
In this guide, we will go over how Maqsam can be integrated with Zoho Phonebridge to allow you and your team to have a seamless integration experience, and help move the magic of Maqsam to Zoho CRM. How To Build the Phonebridge Integration Please ...
Recent Articles
Intro to BYOC (Bring Your Own Carrier)
? What is BYOC? At Maqsam, we believe in flexibility and control, that’s why we offer Bring Your Own Carrier (BYOC). This feature allows you to connect your existing phone numbers or carrier directly to Maqsam. This is achieved by establishing a ...
Call Notes Feature
? Overview Call Notes is a collaboration tool built into Maqsam’s contact‑center platform. It lets agents and supervisors add written notes to any call they handle, during or after the call. Every note is stored alongside the call record, containing ...
How to Clear Your Cache for Latest Updates and Fix Errors
? Why Clear Your Cache? Sometimes, your browser might store outdated information (e.g., image and scripts), causing display issues or preventing recent updates from showing up. Clearing your cache can help you see the most updated version on your ...
IVR: Rule-Based Routing
? Overview The Rule-Based Routing step directs incoming calls to the agents based on specific criteria, such as the caller's phone number or their status in the system's phonebook, enabling customized call flows. ? Rules ↩️ Routing Criteria Calls ...
IVR: Menu Step
? Overview The Menu Step is an interactive decision point in the IVR call flow, presenting callers with audio-prompted options and routing calls based on their keypad input. Example: A welcome message like "For sales, press 1; for support, press 2" ...