---
title: Unserviced Calls
description: Learn how to manage and follow up on unserviced calls in Maqsam, including abandoned, dropped, and out-of-hours calls.
---

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# Unserviced Calls

## Learn how to manage unserviced calls in Maqsam to ensure you never miss an opportunity to connect with your customers.

### 🔍 Overview of Unserviced Calls

Unserviced calls represent missed opportunities for your business. Maqsam helps you manage these calls effectively so agents can follow up promptly.

**Call Types:**

- **Abandoned:** Calls that reached the queue but weren’t answered.
- **Dropped:** Calls disconnected from the client’s side before being assigned to an agent.
- **Out of Hours:** Calls received after agents’ working hours ended.

**Key Features:**

- Filter unserviced calls similar to the **Calls** tab.
- Extract specific data for detailed follow-up.

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### ⚙️ How to Access the Unserviced Calls Show Page

1. Log in to the Maqsam Portal using your username and password.
2. Click **Unserviced Calls** from the top navigation bar.
3. Use the search and filter tools to find unserviced calls.
4. To view detailed information (caller name, phone number, date, time), click the **Filter** button and specify criteria.

---

### ⚙️ How to Call Back Numbers from Unserviced Calls

1. Log in to the Maqsam Portal using your username and password.
2. Click **Unserviced Calls** from the top navigation bar.
3. Navigate to the **Caller** column and click the three-dot menu.
4. Click **Call** to initiate a callback to the caller.

---

📖 Learn more about Unserviced Calls in the **FAQ** section.

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