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Unserviced Calls

Learn how to manage unserviced calls in Maqsam to ensure you never miss an opportunity to connect with your customers.

🔍 Overview of Unserviced Calls

Unserviced calls represent missed opportunities for your business. Maqsam helps you manage these calls effectively so agents can follow up promptly.

Call Types:

  • Abandoned: Calls that reached the queue but weren’t answered.

  • Dropped: Calls disconnected from the client’s side before being assigned to an agent.

  • Out of Hours: Calls received after agents’ working hours ended.

Key Features:

  • Filter unserviced calls similar to the Calls tab.

  • Extract specific data for detailed follow-up.

⚙️ How to Access the Unserviced Calls Show Page

  1. Log in to the Maqsam Portal using your username and password.

  2. Click Unserviced Calls from the top navigation bar.

  3. Use the search and filter tools to find unserviced calls.

  4. To view detailed information (caller name, phone number, date, time), click the Filter button and specify criteria.

⚙️ How to Call Back Numbers from Unserviced Calls

  1. Log in to the Maqsam Portal using your username and password.

  2. Click Unserviced Calls from the top navigation bar.

  3. Navigate to the Caller column and click the three-dot menu.

  4. Click Call to initiate a callback to the caller.

📖 Learn more about Unserviced Calls in the FAQ section.