🔍 Overview of Transactions
The Transactions tab gives users who have the Account Settings permission enabled a clear record of the payments Maqsam has attempted to collect against your billing and subscription plan. It shows every charge, its exact status, and - when a payment doesn't go through - the reason it failed and the action needed to resolve it.
Note: The Transactions tab covers card and PayPal payments only. Payments made through other methods are not listed here.
With the Transactions tab, you are able to do the following:
- 🔎 Review every card and PayPal charge attempted on your account.
- 📅 Filter charges by a date range, or view them all at once.
- 🚦 See the live status of each transaction at a glance.
- ⚠️ Understand why a payment failed and exactly what to do next.
⚙️ How to View Your Transactions
- Log in to your Maqsam account.
- Click the Settings button.
- Navigate to Account Settings > Billing.
- Select Invoices & Payments.
- Click on the Transactions tab.
- Choose the desired period by selecting the Date From and the Date To, or leave it unset to see everything.
- Your latest charges appear at the top of the page, each with its status.
✨ Transaction Statuses
Every transaction carries one of the following statuses:
| Status | What it means |
| Initiated | The transaction has just been created. |
| Processing | The transaction is being processed and isn't finalized yet -- it takes some time before it becomes either successful or failed. |
| Successful | The payment succeeded and the amount has been deducted from your card. |
| Failed | The payment failed for a specific reason. Find the reason and the required action below. |
| Canceled | The transaction was cancelled by one of the parties. |
⚠️ Failure Reasons & What to Do
When a transaction shows Failed, the message next to it tells you what happened and exactly what to do next:
| What happened | What to do next |
| Insufficient funds. | Please use a different card or add funds to your card. |
| Your card has expired. | Please update it with your new card's details or use a different card. |
| The card details are incorrect. | Please check your entered card details and try again. |
| Additional verification is required. | Please complete the verification and try again. |
| A temporary error occurred. | Please try again in a few minutes. |
| Your card was declined. | Please contact your bank or use a different card. |
| The payment failed for unknown reasons. | Please try again or use a different payment method. |
💡 Tips
- Choose a specific date range when you need to reconcile a particular billing period.