---
title: Trasnactions
description: Review card and PayPal transactions, check payment statuses, understand failure reasons, and find the steps needed to resolve failed payments.
---
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1. [Welcome to Maqsam](https://support.maqsam.com/?hsLang=en)
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3. [💳 Billing & Payments](https://support.maqsam.com/administration?hsLang=en#billing-payments)
# Trasnactions
### **🔍 Overview of Transactions**
The **Transactions** tab gives users who have the **Account Settings** permission enabled a clear record of the payments Maqsam has attempted to collect against your billing and subscription plan. It shows every charge, its exact status, and - when a payment doesn't go through - the reason it failed and the action needed to resolve it.
***Note****: The Transactions tab covers* ***card and PayPal payments only****. Payments made through other methods are not listed here.*
With the **Transactions** tab, **you are able to do the following:**
- 🔎 Review every card and PayPal charge attempted on your account.
- 📅 Filter charges by a date range, or view them all at once.
- 🚦 See the live status of each transaction at a glance.
- ⚠️ Understand why a payment failed and exactly what to do next.
---
### **⚙️ How to View Your Transactions**
1. Log in to your Maqsam account.
2. Click the **Settings** button.
3. Navigate to **Account Settings** \> **Billing**.
4. Select **Invoices & Payments**.
5. Click on the **Transactions** tab.
6. Choose the desired period by selecting the **Date From** and the **Date To**, or leave it unset to see everything.
7. Your latest charges appear at the top of the page, each with its status.
---
### **✨ Transaction Statuses**
Every transaction carries one of the following statuses:
| **Status** | **What it means** |
| --- | --- |
| **Initiated** | The transaction has just been created. |
| **Processing** | The transaction is being processed and isn't finalized yet -- it takes some time before it becomes either successful or failed. |
| **Successful** | The payment succeeded and the amount has been deducted from your card. |
| **Failed** | The payment failed for a specific reason. Find the reason and the required action below. |
| **Canceled** | The transaction was cancelled by one of the parties. |
---
### **⚠️ Failure Reasons & What to Do**
When a transaction shows **Failed**, the message next to it tells you what happened and exactly what to do next:
| **What happened** | **What to do next** |
| --- | --- |
| **Insufficient funds.** | Please use a different card or add funds to your card. |
| **Your card has expired.** | Please update it with your new card's details or use a different card. |
| **The card details are incorrect.** | Please check your entered card details and try again. |
| **Additional verification is required.** | Please complete the verification and try again. |
| **A temporary error occurred.** | Please try again in a few minutes. |
| **Your card was declined.** | Please contact your bank or use a different card. |
| **The payment failed for unknown reasons.** | Please try again or use a different payment method. |
---
### **💡 Tips**
- Choose a specific date range when you need to reconcile a particular billing period.
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