Getting Started
Dashboard Call Metrics
Welcome to Maqsam’s portal! This page is where you can have an analytical overview over your activities through navigating the charts and widgets that are listed in the dashboard. Watch this quick video tutorial to get an overview of the dashboard ...
Status Page
Our status page is designed to keep you informed and updated about the health of the different parts of Maqsam's platform. Here’s how it works: Current System Status When you visit the Maqsam Status Page, you’ll see the overall status of our systems. ...
Welcome to Maqsam
We are happy to have you join the Maqsam family! Below are few basic configurations to make sure your Maqsam account is set to what suits you best. To get you started quickly, watch this short portal walkthrough video for an overview of the Maqsam ...
Mobile App Dialer
Mobile App Dialer enables you to make and receive calls as well as access the phonebook and calls log . Below are the feature of the mobile app Dialing and receiving calls In order to easily change the country prefix, you can enter + followed by the ...
How to Set Up the Mobile App
Maqsam Mobile App is available both for Android on Google Play Store and IOS on the App Store. In order to start using Maqsam once the mobile app is downloaded, follow these steps to access your account: Step 1: In order to log in, Navigate to Maqsam ...
Groups
Groups consist of two or more of the already existing agents on your Maqsam account. You can create multiple groups on your account, and the agent can be added to one or more groups at the same time. The purpose of groups is to manage agent access to ...
Phonebook
Maqsam allows you to manage your phonebook to keep your contact information organized and easily accessible. You can also create lists to categorize your contacts accordingly, and reach them easily through the filter option. You will be able to ...
Users Page
Users Tab enables Admins to monitor the users of the account with their roles, availability and groups displayed, in addition to bulk editing and the ability to add new users. How To Add A New User Step 1: Login to Maqsam portal with an Admin ...
The Dialer
The Dialer is a tool that enables agents to make and receive inbound and outbound calls from any registered device. In addition to the ability to make Internal Calls, Transfer Calls to other available agents and view Phonebook and history of calls ...
Calls Page
The Calls Page is an essential part of admins and agents day to day operations as it displays all call history, recordings, tags and other call-related data. Under this tab, you can find all calls performed in the system historically since the ...
Live Page
The Live page provides real-time insights into agent activity, statuses, and availability, refreshed every 5 seconds. It is accessible to account administrators, allowing them to monitor up-to-date information on the status of all agents related to ...
Prepaid Settings
Prepaid is a pay as you go model, allowing clients to charge their accounts with credits in advance and consume them based on usage, where the payment happens before consuming the service and not after. Prepaid payments should help your account to ...
Recent Articles
Intro to BYOC (Bring Your Own Carrier)
? What is BYOC? At Maqsam, we believe in flexibility and control, that’s why we offer Bring Your Own Carrier (BYOC). This feature allows you to connect your existing phone numbers or carrier directly to Maqsam. This is achieved by establishing a ...
Call Notes Feature
? Overview Call Notes is a collaboration tool built into Maqsam’s contact‑center platform. It lets agents and supervisors add written notes to any call they handle, during or after the call. Every note is stored alongside the call record, containing ...
How to Clear Your Cache for Latest Updates and Fix Errors
? Why Clear Your Cache? Sometimes, your browser might store outdated information (e.g., image and scripts), causing display issues or preventing recent updates from showing up. Clearing your cache can help you see the most updated version on your ...
IVR: Rule-Based Routing
? Overview The Rule-Based Routing step directs incoming calls to the agents based on specific criteria, such as the caller's phone number or their status in the system's phonebook, enabling customized call flows. ? Rules ↩️ Routing Criteria Calls ...
IVR: Menu Step
? Overview The Menu Step is an interactive decision point in the IVR call flow, presenting callers with audio-prompted options and routing calls based on their keypad input. Example: A welcome message like "For sales, press 1; for support, press 2" ...