Payments
Who can generate a Receipt Voucher?
Only Admin accounts are able to generate a Receipt Voucher.
What is the Receipt Voucher?
It is proof that the payment that has been done from the client side has been received by Maqsam, it is automatically sent via email after payment has been made or it can be manually generated from account settings.
What happens if the threshold is reached?
Account threshold reach will trigger a payment top-up to your account active. Note that you will be notified once the threshold is reached, and the account admin can configure the threshold amount.
What happens if payment fails for prepaid accounts?
Failed payments are retried using the default added credit card every 24 hours for 3 consecutive times. Once successfully charged, the account will run normally and a Receipt Voucher will be sent. Three failed attempts will risk the account getting ...
Who can access Balance Details?
Only Admins can access Balance Details and change payment settings, update Automatic Threshold Amount and Automatic Recharge Amount. Including the ability to set email alerts and monitor usage breakdown.
What is the Balance Detail page?
It is a page on Portal that allows clients to view their consumption any time of the day, the week they wish, and even to set alerts. This page’s content depends on the account’s payment type.
Can I still use the Pay Now option if my account is suspended?
Yes, you can visit the Balance Detail page and click on Pay Now to make a payment and be able to use Maqsam again. You can contact support@maqsam.com for additional assistance.
Who can use the Pay Now option?
Only Admins of the account can use the Pay Now option to top-up account balance. In order to use Pay Now, an Admin of the account should do the following: Step 1: Log in to your Maqsam Portal Account using your Username and Password. Step 2: Click on ...
What is the Pay Now option?
The Pay Now option enables you to top-up your account balance with the amount of your choice at anytime by navigating to Settings > Account Settings > Billing > Billing Details using a Credit Card. The added Credit Card will be used once for top-up ...
Who can add a new payment method to the account ?
Only the account’s administrator can add a new payment method to the account. In order to Add a Payment Method, an Admin of the account should follow the following steps: Step 1: Log in to your Maqsam Portal Account using your Username and Password. ...
Who can update the Billing Details?
Only Maqsam Support team can amend or update the account billing details. Contact support@maqsam.com to update your billing details.
Who can generate a Statement of Account?
Only Admins can generate a Stetement of Account. In order to generate a Statement of Account, an Admin of the account should follow the following steps: Step 1: Log in to your Maqsam Portal Account using your Username and Password. Step 2: Click on ...
What is SOA - Statement of Account?
It is a summary of a the account balance, transactions, and payment history.
Why generate invoices for prepaid accounts?
As prepaid accounts pay consumption in advance, by the end of the month they are able to generate invoices for the amounts they have already paid for in order to understand the usage of the prepaid amounts.
Who can generate an Invoice?
Only Admins of the account can generate an Invoice.
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