Integrations
How to successfully log into Maqsam Dialer in HubSpot using Safari Browser?
Some browsers, like Safari, have security policies that may prevent your login attempts, as the site setting the cookies is different from the site using them. This is the case when you are attempting to use your Maqsam username and password on ...
What are the system requirements for the Maqsam-Zendesk integration?
To integrate Maqsam with Zendesk, your agents must have the "Talk-Partner" Edition seats. In addition, you will need to have a Zendesk account and a Maqsam account.
How do I retrieve the Domain and API token for my Pipedrive account?
To retrieve the Domain, look for the URL which looks like Name-of-company.pipedrive.com. To retrieve the API token, click on your image icon, then select Personal Preferences. Then click on APIs and click on Copy to copy the token.
Can I use the Pipedrive integration on any web browser?
Yes, you need to enable the Tel Link feature on your browser in order to be able to make calls using Pipedrive. Make sure you click "Allow" once your browser asks for permission to use the Tel Links. Or navigate to Protocol Handlers in your browser ...
What is the process to authorize Maqsam in HubSpot?
To authorize Maqsam in HubSpot, follow these steps: Log in to your HubSpot account and navigate to the Integrations tab underneath the Settings section. Click on HubSpot and then click on Authorize Maqsam. You will be redirected to the login page of ...
How do I associate my users with Maqsam?
You can mass associate users by selecting the user permissions you want your agents to have and clicking on "Automatically Associate Users" in the integration used after following the integration guide steps in Account Settings under General in the ...
Who can authorize the integration with Maqsam?
An account admin is needed to authorize the integration with Maqsam.
What is Zoho Phonebridge?
Zoho Phonebridge is a tool that allows you to integrate your phone system with Zoho CRM. It enables you to make and receive calls directly from your CRM, as well as access call logs, recordings, and other important information.
Recent Articles
New Telemarketing Regulations in the UAE
New Telemarketing Regulations in UAE: UAE Cabinet Resolution 56 & 57 of 2024 The UAE cabinet has introduced new legislation, namely cabinet resolutions No.56 & No.57 of 2024, which aim at regulating telemarketing activities in the UAE. The new ...
Intercom Integration Guide
Installing Your Intercom Integration Step 1: Access Maqsam on Intercom AppStore. Step 2: Click on ‘Install Now’ button. You will then be redirected to Intercom Settings page in Maqsam. Step 3: Click on ‘Authorize Maqsam’, which will redirect you to ...
How to Schedule a Report
Scheduling a report allows you to automate the generation and delivery of reports according to your preferred time zone and frequency. Below are the steps to configure the scheduling settings: 1. Select Time Zone To ensure reports are delivered ...
Reporting Engine
Maqsam's reporting engine is a powerful tool designed to provide insights into your call data. Whether you're analyzing agent performance, monitoring call volumes, or tracking customer interactions, the reporting engine allows you to customize ...
Reporting Engine Metrics
In our reporting engine, adding metrics is an essential component designed to provide detailed insights into various aspects of your call operations. This table lists key metrics that help you analyze performance, track efficiency, and make informed ...