What is the Receipt Voucher?

It is proof that the payment that has been done from the client side has been received by Maqsam, it is automatically sent via email after payment has been made or it can be manually generated from account settings.

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• Who can generate a Receipt Voucher?

  Only Admin accounts are able to generate a Receipt Voucher.

• How many tags can an Admin create?

  Admin and Supervisor user accounts are able to create as many tags as they need, its unlimited. How to Manage Call Tags Create New Tags Step 1 : Login to Maqsam Portal using Username and Password Step 2 : As an Admin or Supervisor navigate to ...

• What happens if payment fails for prepaid accounts?

  Failed payments are retried using the default added credit card every 24 hours for 3 consecutive times. Once successfully charged, the account will run normally and a Receipt Voucher will be sent. Three failed attempts will risk the account getting ...

• Who can use the Pay Now option?

  Only Admins of the account can use the Pay Now option to top-up account balance. In order to use Pay Now, an Admin of the account should do the following: Step 1: Log in to your Maqsam Portal Account using your Username and Password. Step 2: Click on ...

• What is the Pay Now option?

  The Pay Now option enables you to top-up your account balance with the amount of your choice at anytime by navigating to Settings > Account Settings > Billing > Billing Details using a Credit Card. The added Credit Card will be used once for top-up ...