What is the Balance Detail page?

It is a page on Portal that allows clients to view their consumption any time of the day, the week they wish, and even to set alerts. This page’s content depends on the account’s payment type.

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• Who can access Balance Details?

  Only Admins can access Balance Details and change payment settings, update Automatic Threshold Amount and Automatic Recharge Amount. Including the ability to set email alerts and monitor usage breakdown.

• Who can update the Billing Details?

  Only Maqsam Support team can amend or update the account billing details. Contact support@maqsam.com to update your billing details.

• Who can add a new payment method to the account ?

  Only the account’s administrator can add a new payment method to the account. In order to Add a Payment Method, an Admin of the account should follow the following steps: Step 1: Log in to your Maqsam Portal Account using your Username and Password. ...

• Who can use the Pay Now option?

  Only Admins of the account can use the Pay Now option to top-up account balance. In order to use Pay Now, an Admin of the account should do the following: Step 1: Log in to your Maqsam Portal Account using your Username and Password. Step 2: Click on ...

• Can I still use the Pay Now option if my account is suspended?

  Yes, you can visit the Balance Detail page and click on Pay Now to make a payment and be able to use Maqsam again. You can contact support@maqsam.com for additional assistance.