Unserviced Calls

Unserviced Calls

Unserviced calls are the state of a  missed opportunity for your business. Maqsam allows you to manage unserviced calls effectively so that you never miss an opportunity to connect with your customers. 
This tab lists all the calls that were dropped, abandoned, and received outside of working hours. This is a tool that can help agents track all unserviced calls and get back to the clients as needed. 
Just like the filtration options available under the “Calls” tab, you can also filter the Unserviced Calls the same way you can extract certain data regarding these calls. 

Unserviced calls have three different types:
  1. Abandoned: Calls which have been reached the que, but weren’t answered.
  2. Dropped: Calls which have been disconnected from the client’s side before being assigned to an agent.
  3. Out of hours: Out of hours calls are calls which you received after the working hours of your agents ended.

How to access the unserviced calls show page in Maqsam:

Step 1: Log in to the Maqsam Portal using your username and password.
Step 2: Click on the Unserviced Calls from the navigation bar at the top of the page
Step 3: Use the search and filter tools to find unserviced calls easily.

To view more specific criteria of the unserviced call details, including the caller's name, phone number, date, and time of the call; you can use the filter button.
  1. Click on the filter button to specify the filter criteria.

How to Call Back Numbers from Unserviced Calls? 

Step 1: Log in to the Maqsam Portal using your username and password.
Step 2: Click on the Unserviced Calls from the navigation bar at the top of the page
Step 3: Navigate to Caller column and click on the three dot menu.       
Step 4: Click the Call button to initiate a call back to the caller.



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