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Internal Calls
Internal calls are direct user-to-user calls used by the company to make communication easy across departments or across borders if the company has offices in more than one country. Internal Calls Details Admins can request to have this feature ...
Maqsam Voice AI Agent
The Maqsam Voice AI Agent is a Generative AI-powered voice assistant that understands natural language, responds like a human, and adapts to different conversation styles. The Voice AI Agent is designed to improve customer interactions, streamline ...
Unserviced Calls
Unserviced calls are the state of a missed opportunity for your business. Maqsam allows you to manage unserviced calls effectively so that you never miss an opportunity to connect with your customers. This tab lists all the calls that were dropped, ...
Dialer Health Check Guide
The Dialer Health Status system monitors your audio quality and internet connection in real time, providing instant feedback to help you maintain high call quality. It focuses on two key areas: Audio Quality and Internet Connection. This guide ...
Call Recordings
Call Recordings can be accessed directly from the Calls Page by the end of the table where an admin can listen and download all call recordings and an agent can only access call recordings to the calls they made. Call recordings can be accessed from ...