Users Page

Users Page

Users Tab enables Admins to monitor the users of the account with their roles, availability and groups displayed, in addition to bulk editing and the ability to add new users.


Managing users allows Admin accounts to enable and disable features the following features for Agent accounts:
  1. Inbound calls
  2. Outbound calls
  3. Internall calls
  4. Whtsapp messaging

How To Add A New User

Step 1: Login to Maqsam portal with an Admin username
Step 2: Navigate to Users tab
Step 3: Click + New User button
Step 4: Fill in the required fields with new user information and permissions 

Please make sure to update your IVR by contacting Maqsam support when adding a new user and note that adding a new user will affect your billing on the next billing cycle. 


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