IVR: Voicemail Step

IVR: Voicemail Step

🔍 Overview

The Voicemail Step allows callers to record a voice message that is stored in the system for later review by agents or administrators.


⚙️ Configuration

🎵 Sound File

An audio file is played to the caller before recording begins, such as a prompt or greeting. 

  • This sound file is optional in the voicemail step.

  • Example: A file saying, "Please leave your message after the tone," guides the caller to start recording.

📁 Sound File Upload

  • Upload a new audio file or select from the library of previously uploaded files.

  • Supported Formats: .mp3 and .wav.


⏭️ Next Steps

  • Max Length (Seconds): Defines the maximum duration for the voicemail recording

  • After the recording is completed, go to: Specifies the next IVR step after the caller finishes recording.


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