IVR: Messaging Step

IVR: Messaging Step

🔍 Overview

The Messaging Step sends a predefined WhatsApp template message to the caller when triggered. This makes automated communication simple and efficient during the IVR call flow.


⚙️ Configurations

📱 Send message from

  • This is the registered WhatsApp number that will be used to send the message. 

  • This number must already be registered and approved by Meta through Maqsam.



📝 Templates

Select from predefined, Meta-approved templates for the message content.


🗒️ Notes

  • Only Meta-approved templates can be selected. 

  • Each Messaging Step allows sending one message only. 

  • If the chosen template contains variables, you’ll need to set static values for them.

    • Example: A template like "Thanks for buying {product_name}" can be set with values like "iPhone" 


⏭️ Next Steps

  • After sending the message, go to: This field specifies the next IVR step after the message has been sent.


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