Inquiries

Inquiries

With our Inquiries API you can trigger automated outgoing calls that play the audio file of your choice and capture the recipient input. Once the call ends our servers will return all the data related to each call to the call back URL you set.

This page will allow you to filter for inquiries calls and export your inquiries calls.

The Inquiries tab will include the below information:

  1. ID: Each Inquiry call has its own unique ID. 
  2. Created: Shows you the exact time of the call.
  3. State: Shows you the state of the call. Terminated means the call was successfully initiated.
  4. To: The phone number of the client contacted.
  5. Entries: The IVR input entries the client chose once they received the call.
  6. Trials: the number of times to retry calling the client before aborting the inquiry.
  7. Duration: The time the client spent on the inquiry call.
  8. Call State: Shows you the state of the call. (Initialized, Awaiting Connect, Awaiting Entry, Closing, Terminated)
  9. Recording: Recording of the call.

The filter tab will include the below information:


  1. Call States: Search for the Inquiry call based on the state (Initialized, Awaiting Connect, Awaiting Entry, Closing, Terminated). Kindly check the state map below.
  2. To: Search based on the phone number of the client contacted.
  3. Date Range: Search for Inquiry calls in a specific time period.

How To Create Inquiries

In order to allow Inquiry API on your account, follow the steps below:


Step 1: Contact Maqsam support at support@maqsam.com to enable API access on your account.
Step 2: Generate |access_key_id| and |access_secret| combination from the account settings; by going to account Settings > API Credentials > Generate API key. Which you can use on your platform (website / CRM) in order to set up the inquiries.
Step 3: Implement the Inquiry API through this documentation.

Please ensure your technical team thoroughly reviews the documentation to verify full implementation on your end.


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