How to enable or disable auto-tagging?

Step 1: An Admin must sign in. 

Step 2: Click on the Settings tab.

Step 3: Go to account settings.

Step 4: Click on ‘Auto-tagging enabled’ toggle to be switched to on or off. 

Step 5: Click on ‘Update’.

• Related Articles

• How to access call Auto-Tags from the Show Page?

  Step 1: Log in to Maqsam and click on the ‘Calls’ tab. Step 2: Scroll to the call you want to check. Step3: Click on the call ID. Step 4: Once you click on the call ID, you will be redirected to the call show page. Step 5: You can view the auto-tag ...

• How to access call Auto-Tags for Calls Page?

  Step 1: Log in to Maqsam and click on the ‘Calls’ tab. Step 2: Scroll to the call you want to check. Step 3: Click on the icon. Step 4: Once you click on this button, the row will expand to show you the call tags. Step 5: You can view the auto-tag ...

• Can I remove auto-tags?

  Yes, you can do so by clicking onbutton on the tag you want to remove.

• How to activate the Call Tagging feature?

  Step 1: In order to be able to assign call tags to calls an Admin user accounts should create Call Tags in Settings under General Step 2: Navigate to Call Tags and create tags. Step 3: Once tags are created Agents, Supervisors and Admins will be able ...

• How do I enable internal calls for my account?

  In order to activate the internal calls feature, an Admin of the Account needs to enable internal calls for the Agents, with the following steps. Step 1: Login to your Maqsam Portal Account using Username and Password. Step 2: Makes sure internal ...