How do I create a group?

Stage 1: Creating the group

Step 1: Log in to your Maqsam Portal Admin Account using your Username and Password.

Step 2:  Go to Groups tab.

Step 3: Click on + New Group.

Step 4: Choose the name of the group and Save.

Stage 2: Adding agents to a group

Step 1: Go to Users tab.

Step 2: Click on the three dots next to the agent that you want to add to a specific group.

Step 3: Choose Edit.

Step 4: Scroll down the tab to Groups.

Step 5: Choose the groups you want to add the agent to and Save.

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