Groups

Groups

Groups consist of two or more of the already existing agents on your Maqsam account. You can create multiple groups on your account, and the agent can be added to one or more groups at the same time.

The point of groups is to separate agents based on the Maqsam numbers they use to make outbound calls and receive inbound calls on. Meaning that, you can assign a specific group to be allowed to use a specific Maqsam number for outbound, hence, they will not have access to other numbers for outbound. Same applies to inbound.


This page will allow you to create groups from your end. If this page is not showing on your Maqsam account, kindly contact support@maqsam.com to enable it for you, and proceed with the rest of the below steps.

The groups tab will include the below information:
  1. ID: Each group has its own unique  ID. 
  2. Name: Each group should have a unique name chosen by you.
  3. No. of Agents: This shows the number of agents in the group.
  4. Edit Option: This allows you to edit the name of the group.

How To Create Groups

Stage 1: Creating the group

Step 1: Log in to your Maqsam Portal Admin Account using your Username and Password.
Step 2:  Go to Groups tab.
Step 3: Click on + New Group.
Step 4: Choose the name of the group and Save.

Stage 2: Adding agents to a group

Step 1: Go to Users tab.
Step 2: Click on the three dots next to the agent that you want to add to a specific group.
Step 3: Choose Edit.
Step 4: Scroll down the tab to Groups.
Step 5: Choose the groups you want to add the agent to and Save.



Assigning Groups for Inbound/Outbound

  1. Assigning groups for Inbound: This allows you to direct inbound calls on your Maqsam number to a specific group. Assigning can be done on all inbound calls, or in a specific point of your number IVR.
  2. Assigning groups for outbound: This allows you to allow the group to make calls for specific Maqsam numbers, meaning that they will only have access to the number they are assigned to for outbound.
In order to assign groups, kindly contact support@maqsam.com informing them of the below information:
  1. Group name
  2. Maqsam number you want to assign the group to.
  3. Choose if you want to assign the number for inbound/outbound on the number.

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