Do I need any special equipment to use the Dialer?

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• Can I have multiple numbers on the same account and use them from the same dialer?

  Yes, Maqsam provides numbers in more than 200 cities around the world and will be able to break down the borders between you and your clients no matter where they are located.

• Can I transfer the call and have the chance to explain the case to my colleague?

  Yes, you can use our “Warm transfer” and have the chance to discuss with your colleague before finalizing the transfer.

• What is call filtering and how do I use it?

  Call filtering is an option that allows you to find a certain call or group of calls easily, without having to search through all the call history to find it. To use call filtering, simply access the Calls Page, click on the "Filter" option, and ...

• Can I use the Pipedrive integration on any web browser?

  Yes, you need to enable the Tel Link feature on your browser in order to be able to make calls using Pipedrive. Make sure you click "Allow" once your browser asks for permission to use the Tel Links. Or navigate to Protocol Handlers in your browser ...

• Can I transfer a call to multiple agents or departments at the same time?

  No, you can only transfer a call to one agent or department at a time.