Can I have multiple numbers on the same account and use them from the same dialer?

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• Do I need any special equipment to use the Dialer?

  No, all you need is a computer or mobile device with reliable internet connection.

• Can I transfer a call to multiple agents or departments at the same time?

  No, you can only transfer a call to one agent or department at a time.

• How do I enable internal calls for my account?

  In order to activate the internal calls feature, an Admin of the Account needs to enable internal calls for the Agents, with the following steps. Step 1: Login to your Maqsam Portal Account using Username and Password. Step 2: Makes sure internal ...

• Can I transfer the call and have the chance to explain the case to my colleague?

  Yes, you can use our “Warm transfer” and have the chance to discuss with your colleague before finalizing the transfer.

• What is call filtering and how do I use it?

  Call filtering is an option that allows you to find a certain call or group of calls easily, without having to search through all the call history to find it. To use call filtering, simply access the Calls Page, click on the "Filter" option, and ...