---
title: Welcome to Maqsam
description: Learn the basic Maqsam account configurations, permissions, and settings to ensure agents and admins are set up correctly from day one.
---
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1. [Welcome to Maqsam](https://support.maqsam.com/?hsLang=en)
2. [Getting Started](https://support.maqsam.com/getting-started?hsLang=en)
# Welcome to Maqsam
## Learn the basic configurations you need to review to ensure your Maqsam account is set up correctly for agents and admins.
### 🔍 Overview of Getting Started with Maqsam
We are happy to have you join the Maqsam family. Below are a few basic configurations to review to make sure your Maqsam account is set up in a way that suits your needs.
**To get started quickly, you can watch a short portal walkthrough video that provides an overview of the Maqsam interface.**
---
### 📞 Your Maqsam Dialer
Make sure your dialer is in the correct state. To make outbound calls and receive inbound calls, your dialer must be **online and available**.
---
### ⚙️ General Permissions
Below are some key permissions to review once your Maqsam account is set up.
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**☎️ Inbound and Outbound Permissions**
For a user to make outbound calls and receive inbound calls, inbound and outbound permissions must be enabled from the user roles page.
1. Navigate to **Account Settings**.
2. Click **User Roles**.
3. Select the desired role.
4. Scroll to **Agent Permissions**.
5. Enable **Inbound Calls** and/or **Outbound Calls**.
6. Click **Save**.
---
**📊 Dashboard Access**
The dashboard displays account activity for a specific period of time. Admins can allow agents to access their own dashboard and activity.
1. Go to **Account Settings**.
2. Click **General**.
3. Scroll down to **All Settings**.
4. Enable **Enable per-agent dashboard**.
5. Click **Update**.
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**📈 Live Page Access**
The Live page displays agents’ states and calls in progress. Once enabled, agents can view the activity of all agents on the account.
1. Go to **Account Settings**.
2. Click **General**.
3. Scroll down to **All Settings**.
4. Enable **Allow all agents to access live page**.
5. Click **Update**.
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**📞 Calls Page Access**
Admins can control whether agents can access all calls or only their own calls.
1. Go to **Account Settings**.
2. Click **General**.
3. Scroll down to **All Settings**.
4. Enable **Allow all agents to access all calls**.
5. Click **Update**.
---
**📵 Unserviced Calls Page**
The Unserviced Calls page displays dropped and abandoned calls. It shows calls for all agents regardless of the permissions set on the Calls page.
1. Go to **Account Settings**.
2. Click **General**.
3. Scroll down to **All Settings**.
4. Enable **Allow all agents to access unserviced calls**.
5. Click **Update**.
---
**📗 Phonebook Access**
The Phonebook allows admins and agents to add and manage contacts within the Maqsam account.
1. Go to **Account Settings**.
2. Click **General**.
3. Scroll down to **All Settings**.
4. Enable **Allow all users to access the phonebook**.
5. Click **Update**.
---
### ⚙️ Other Configurations
Below are additional configurations to keep in mind when setting up your Maqsam account.
---
**⏳ Service Level Wait Time**
Service level wait time represents the ideal wait time for inbound calls before an agent answers.
1. Go to **Account Settings**.
2. Click **General**.
3. Set the **Service level wait time** as desired.
4. Click **Update**.
Once set, the service level rate on the dashboard will reflect this value.
---
**📤 Outbound Countries**
Admins can control which countries agents are allowed to make outbound calls to.
1. Go to **Account Settings**.
2. Click **General**.
3. Configure countries.
4. Allowlist or blacklist countries as needed.
5. Click **Update**.
---
**📶 Dialer Default Country**
You can set the default outbound country on the agent dialer based on the country agents call most frequently.
1. Go to **Account Settings**.
2. Click **General**.
3. Set the **Default country in dialer**.
4. Click **Update**.
- [Getting Started](https://support.maqsam.com/getting-started?hsLang=en)
- [Administration](https://support.maqsam.com/administration?hsLang=en#main-content)
- [💳 Billing & Payments](https://support.maqsam.com/administration?hsLang=en#billing-payments)
- [⚙️ Account Settings](https://support.maqsam.com/administration?hsLang=en#%EF%B8%8F-account-settings)
- [Voice](https://support.maqsam.com/voice?hsLang=en#main-content)
- [🔀 IVR Builder](https://support.maqsam.com/voice?hsLang=en#ivr-builder)
- [📞 All Voice Features](https://support.maqsam.com/voice?hsLang=en#all-voice-features)
- [Messaging](https://support.maqsam.com/messaging?hsLang=en#main-content)
- [💬 WhatsApp](https://support.maqsam.com/messaging?hsLang=en#whatsapp)
- [Integrations](https://support.maqsam.com/integrations?hsLang=en#main-content)
- [🔌 HubSpot Integration](https://support.maqsam.com/integrations?hsLang=en#hubspot-integration)
- [🔌 Pipedrive Integration](https://support.maqsam.com/integrations?hsLang=en#pipedrive-integration)
- [🔌 Intercom Integrtion](https://support.maqsam.com/integrations?hsLang=en#intercom-integrtion)
- [🔌 Zendesk Integration](https://support.maqsam.com/integrations?hsLang=en#zendesk-integration)
- [🔌 FreshDesk Integration](https://support.maqsam.com/integrations?hsLang=en#freshdesk-integration)
- [🔌 Salesloft Integration](https://support.maqsam.com/integrations?hsLang=en#salesloft-integration)
- [🔌 Salesforce Integration](https://support.maqsam.com/integrations?hsLang=en#salesforce-integration)
- [🔌 Zoho Phonebridge Integration](https://support.maqsam.com/integrations?hsLang=en#zoho-phonebridge-integration)
- [Artificial Intelligence](https://support.maqsam.com/artificial-intelligence?hsLang=en#main-content)
- [AI Agent Studio](https://support.maqsam.com/artificial-intelligence?hsLang=en#ai-agent-studio)
- [Reports](https://support.maqsam.com/reports?hsLang=en)
- [Legal & Compliance](https://support.maqsam.com/legal-compliance?hsLang=en)
- [FAQs](https://support.maqsam.com/faqs?hsLang=en#main-content)
- [🔌 Integrations](https://support.maqsam.com/faqs?hsLang=en#integrations)
- [⚙️ Accounts](https://support.maqsam.com/faqs?hsLang=en#%EF%B8%8F-accounts)
- [💬 Messaging](https://support.maqsam.com/faqs?hsLang=en#messaging)
- [💳 Payments](https://support.maqsam.com/faqs?hsLang=en#payments)
- [📞 Voice](https://support.maqsam.com/faqs?hsLang=en#voice)
- [✅ Troubleshooting](https://support.maqsam.com/faqs?hsLang=en#troubleshooting)
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