---
title: Live Page
description: Use the Maqsam Live Page to monitor real-time agent activity, statuses, and calls in progress. Learn how Admins can manage away statuses, coach calls, and access live insights.
---

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 Welcome to Maqsam

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1. [Welcome to Maqsam](https://support.maqsam.com/?hsLang=en)
2. [Getting Started](https://support.maqsam.com/getting-started?hsLang=en)

# Live Page

## Monitor agent activity, statuses, availability, and ongoing calls in real-time through the Live Page, accessible to Admin users.

#### **🔍 Overview of Live Page**

The **Live Page** provides real-time insights into agent activity, **refreshed every 5 seconds.** **Admin** users can view the current status of all agents and manage away statuses, coaching, and live call monitoring.

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#### **🟢 Agent Statuses**

The **Live Page** displays the following agent statuses:

- **Available**: Agent is ready to take calls
- **Busy**: Agent is currently on a call
- **Away**: Agent is temporarily away from the keyboard
- **Absent**: Agent is offline
- **After Call Work** **(ACW)**: Agent is completing tasks after a call

💡 The **Away Agents chart** shows the number of agents marked as **away**, including **custom away statuses** configured by admins.

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#### **📞 Calls In Progress**

- Admins can monitor **live calls** directly from the Live Page.
- Options include **Join** or **Coach** calls for training purposes.
- No additional actions are needed beyond accessing the Live Page to see ongoing calls.

---

#### **➕ How to Manage Away Statuses**

1. Log in to your **Maqsam account** with your **Admin** credentials.
2. Navigate to the **Settings** page.
3. Under **Account Settings**, click **General**.
4. Scroll to **Custom Away Statuses** and add or edit statuses as needed.
5. Click **Update** to save changes.

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